Terms of Service
Last updated: July 15, 2026
These terms govern your use of the HomeAgent mobile and web application. By creating an account or using the platform, you agree to these Terms of Service.
1. Acceptance of Terms
By accessing or using HomeAgent, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must stop using the app immediately. These Terms apply to all users — tenants, landlords, and administrators.
2. What HomeAgent Is
HomeAgent is a listing and connection platform only. We enable landlords to advertise rental properties and tenants to find and contact them. HomeAgent does not own, manage, lease, or rent any property listed on the platform.
HomeAgent is not a party to any rental agreement between a landlord and tenant. We do not collect rent, hold deposits, or mediate disputes beyond content moderation.
3. Account & User Responsibilities
You are responsible for:
Providing accurate, truthful information during registration and onboarding
Keeping your account credentials secure and not sharing them with others
All content and communications sent from your account
Ensuring your listings (if a landlord) are accurate, not misleading, and for genuine rental properties you are authorised to rent
Using the platform in compliance with all applicable local laws and regulations
You must be at least 18 years old to use HomeAgent.
4. Payments & Money — HomeAgent Takes None
HomeAgent does not handle, hold, collect, or facilitate any money. We are not involved in any rent payment, deposit, fee, or token that passes between a landlord and tenant. All financial transactions happen entirely outside the platform, directly between you and the other party.
Because HomeAgent never touches your money, we cannot issue refunds, recover lost funds, or mediate payment disputes. Any money you send is at your own risk.
5. Fraud Protection & Payment Safety
HomeAgent cannot control fraud. While we verify landlord identity where possible, verification does not guarantee a transaction is safe. To protect yourself:
Never pay any money — rent, deposit, or 'holding fee' — before you have physically visited the property and confirmed it exists
Always inspect the property in person before making any payment
Do not send money to a landlord based only on photos, messages, or a phone call
Let someone you trust know where you are going before any property viewing — share your location or the viewing address with a friend or family member
Wherever possible, view the property accompanied rather than alone
Be cautious of landlords who pressure you to pay urgently or who refuse an in-person viewing
Prefer traceable payment methods (bank transfer, mobile money with receipt) over cash, so you have a record of who received the money
If a listing or landlord seems suspicious, use the in-app Report feature and do not send any money
⚠️ Never pay cash for a property you have not personally visited. HomeAgent accepts no responsibility for money lost to fraud or scams conducted outside the platform.
6. Landlord Obligations
As a landlord, you must:
Only list properties you legally own or have written authorisation to rent
Provide accurate rent prices, descriptions, photos, and availability dates
Disclose any known defects or issues with the property
Comply with all applicable tenancy and rent control laws in your jurisdiction (see Section 8)
Not discriminate against tenants on the basis of race, gender, religion, nationality, disability, or any other protected characteristic
Not collect fees or advances beyond what is permitted by local law
Respond to tenant inquiries and remove listings promptly once a property is rented
5. Tenant Obligations
As a tenant, you must:
Provide truthful information when contacting landlords
Not misrepresent your identity or intentions
Use in-app messaging responsibly and not harass, threaten, or spam landlords or other users
Understand that HomeAgent does not verify properties and you should conduct your own due diligence before making any payment or signing any agreement
Never transfer rent or deposits to a landlord solely through HomeAgent — verify the landlord and property in person before payment
8. Country-Specific Rent & Tenancy Laws
Landlords and tenants must comply with the rental laws of their country and region. Below is a summary of key legal requirements in the main countries served by HomeAgent. This is informational only and not legal advice — always consult local authorities or a legal professional.
🇬🇭 Ghana — Rent Act, 1963 (Act 220) & Rent Control Act, 1986 (PNDCL 138)
Rent advance: Under Ghanaian law, landlords must not demand rent advance exceeding 6 months for residential premises. Tenants may report violations to the Rent Control Division of the Ministry of Works and Housing.
Tenancy agreements: Rent agreement should be documented in writing. Both parties should retain a signed copy.
Rent recovery: Unlawful eviction is prohibited. Landlords must follow legal procedures through the Rent Control Court for recovery of possession.
Disputes: Rent disputes are resolved through the Rent Control Division or Rent Magistrate Courts. Contact your regional Rent Control office to report any violations.
🇳🇬 Nigeria — Tenancy Laws (State-Specific)
Lagos State: Governed by the Lagos State Tenancy Law (2011). Landlords should not demand more than 1 year's rent in advance from a new tenant, and not more than 6 months from a sitting tenant.
Other states: Tenancy laws vary. Many states limit rent advances. Check your state's Tenancy Law or Recovery of Premises Act.
Eviction: Self-help eviction is illegal. Landlords must obtain a court order (Notice to Quit → court summons) before recovering possession.
Disputes: Resolved through Magistrate Courts or the Rent Tribunal where available.
🇰🇪 Kenya — Landlord & Tenant Act & Rent Restriction Act
Residential tenancies: Governed by the Rent Restriction Act for controlled tenancies. Rent may be paid monthly or quarterly as agreed.
Notice: A landlord must give reasonable notice (typically 2–3 months) before terminating a tenancy or increasing rent.
Disputes: Handled by the Business Premises Rent Tribunal or Rent Restriction Tribunal.
Deposit: A security deposit is permitted; it must be refunded at the end of the tenancy minus any lawful deductions.
🇿🇦 South Africa — Rental Housing Act (No. 50 of 1999) & Consumer Protection Act
Lease: A written lease is required. It must state the rent, deposit, and terms clearly.
Deposit: May not exceed an amount equivalent to 2 months' rent. Must be held in an interest-bearing account and returned with interest within 7–14 days of the lease ending, less lawful deductions.
Notice: Either party must give notice as specified in the lease (usually 1 calendar month for monthly tenancies).
Disputes: Resolved through the Rental Housing Tribunal, which is free and accessible to both tenants and landlords.
Unfair practices: Unlawful eviction, harassment, and unreasonable rent increases are prohibited under the Prevention of Illegal Eviction Act (PIE Act).
Other Countries (UK, Canada, USA, UAE, etc.)
General: Landlords and tenants must comply with the residential tenancy laws of their country, state/province, or city. This includes requirements for written leases, allowable deposits, rent increase limits, and lawful eviction procedures.
Best practice: Always sign a written tenancy agreement, inspect the property before and after tenancy, and keep records of all payments and communications.
⚠️ Disclaimer: The legal summaries above are provided for general guidance and may not reflect recent amendments. They do not constitute legal advice. HomeAgent recommends consulting a qualified legal professional or your local rent control authority for current, binding requirements.
9. Prohibited Activities
Users must not:
Post fake, duplicate, or misleading property listings
List a property you do not own or are not authorised to rent
Use the platform for any illegal or fraudulent purpose
Charge or attempt to charge fees beyond what is permitted by local rent laws
Harass, threaten, or impersonate other users
Attempt to circumvent the platform to avoid fees or moderation (e.g. sharing off-platform payment links to evade verification)
Scrape, copy, or redistribute property data or user information without permission
Infringe on the intellectual property or privacy rights of others
10. Landlord Verification
Landlords may voluntarily upload identification documents for verification. A Verified badge indicates that HomeAgent has reviewed the submitted ID — it does not guarantee the legitimacy of any listing or transaction. Tenants should still conduct their own due diligence.
HomeAgent reserves the right to revoke verification status at any time and to remove listings that violate these Terms.
11. No Warranties & Disclaimers
HomeAgent is provided "as is" and "as available" without warranties of any kind — express or implied. We do not guarantee that listings are accurate, complete, or current, or that any transaction will be completed successfully.
Users are solely responsible for verifying property conditions, landlord identity, lease terms, and the legality of any rent or deposit before making a payment or signing a contract.
12. Limitation of Liability
To the maximum extent permitted by law, HomeAgent and its operators shall not be liable for any direct, indirect, incidental, or consequential damages arising from — or in connection with — your use of the platform, including losses from fraudulent listings, disputed rental agreements, or unpaid rent.
HomeAgent is not liable for the conduct of any user or the outcome of any landlord-tenant relationship formed through the platform.
13. Reporting & Moderation
You can report suspicious listings, fraudulent users, or inappropriate messages through the in-app Report feature. Our admin team will review reports and may suspend or remove accounts that violate these Terms.
HomeAgent reserves the right to remove any listing, suspend any account, or restrict access to the platform at our discretion, with or without notice.
14. Termination
You may delete your account at any time (see Privacy Policy, Section 7). HomeAgent may suspend or terminate your account if you breach these Terms, engage in fraudulent activity, or misuse the platform.
15. Changes to These Terms
We may update these Terms periodically. When we make significant changes, we will update the "Last updated" date and, where appropriate, notify you via email or in-app notice. Continued use of HomeAgent after changes are posted constitutes your acceptance of the updated Terms.
16. Contact Us
For any questions about these Terms, please contact:
HomeAgent Team
Email: support@home-agent.app