Privacy Policy
Last updated: June 13, 2026
This policy applies to the HomeAgent mobile and web application. It is designed to meet the requirements of the Google Play Data Safety section, GDPR, and general data protection best practices.
1. Introduction
Welcome to HomeAgent — a rental property platform connecting tenants with verified landlords. We are committed to protecting your privacy. This policy explains exactly what personal data we collect, why we collect it, how it is used, how long it is kept, and your rights over it.
By using HomeAgent, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the app.
2. Data We Collect
We only collect information that is necessary to provide our services. This includes:
Account information: Your name, email address, and optional profile photo when you register.
Contact details: Phone number, optionally provided by landlords for tenant inquiries.
Location: Approximate location (country/city) to show relevant listings. We do not collect your precise GPS location.
Property listings: Details entered by landlords such as title, description, price, photos, and location.
Messages: In-app messages exchanged between tenants and landlords.
App activity: Searches, saved listings, favourites, and property views.
Reviews & reports: Ratings and reviews submitted by tenants, and reports submitted for moderation.
We do not collect payment information, health data, contacts, or any sensitive personal categories.
3. How We Use Your Data
We use your information to provide, improve, and secure the platform. This includes:
Creating and managing your account
Displaying property listings and enabling search
Delivering in-app messages between tenants and landlords
Verifying landlord identities
Sending notifications for new matches or messages
Reviewing reports and moderating content
Improving app performance through anonymised analytics
Complying with legal obligations
4. Data Sharing & Disclosure
We do not sell your personal data. We only share it in these circumstances:
Other users: Listing details, landlord contact info, and verification status are visible to all app users.
Infrastructure providers: Our hosting and database provider processes data on our behalf and cannot use it independently.
Our admin team: To review reports, verify landlords, and moderate content.
Legal requirements: When required by law or to protect the rights and safety of our users.
5. Data Security
We take appropriate technical and organisational measures to protect your data — including encrypted connections, secure authentication, and role-based access controls. While we do our best to protect your information, no method of internet transmission is 100% secure.
6. Data Retention
We keep your data for as long as your account is active or as needed to provide our services. When you delete your account, your personal data is removed. Some anonymised or legally required records may be retained for a short period thereafter.
7. Account & Data Deletion
You have the right to permanently delete your HomeAgent account and all associated personal data at any time.
How to request deletion:
- Open the HomeAgent app → go to Profile → scroll to the bottom → tap "Delete Account".
- Confirm when prompted. Deletion begins immediately.
- Alternatively, email support@home-agent.app with subject "Account Deletion Request" and the email linked to your account.
Deletion removes your profile, listings, messages, saved searches, favourites, and reviews. Anonymised analytics and any legally required records may be retained for up to 90 days, then permanently purged.
In-app deletions are processed immediately. Email requests are processed within 30 days. You will receive a confirmation once complete.
8. Location Data
We use approximate location only (country and city level) to show relevant listings and set your default currency. We do not track your real-time GPS location. Landlords may optionally provide coordinates for their listing to appear on the map — this is publicly visible.
9. Notifications & Communications
We may send you notifications about new property matches, messages, account activity, and important policy updates. You can opt out of property match alerts by removing your saved searches in the app.
10. Your Rights
Depending on your location, you may have rights including the right to access, correct, delete, or export your data, and to object to how it is processed. You can update most of your information directly in the app.
To exercise any of these rights, contact us at support@home-agent.app. We will respond within 30 days.
11. Children's Privacy
HomeAgent is not intended for, and does not knowingly collect data from, users under the age of 18. If we discover that a child under 18 has provided personal data, we will delete it immediately. If you believe a child has registered, contact us at support@home-agent.app.
12. Third-Party Services & Links
Our platform may display links to external websites (e.g. map services, landlord social profiles). We are not responsible for the privacy practices of those third-party sites. We encourage you to read their privacy policies before providing any personal data to them.
Our authentication and infrastructure is provided by Base44. Data processed through Base44's platform is governed by their data processing agreements and security standards.
13. Changes to This Policy
We may update this Privacy Policy periodically. When we make significant changes, we will update the "Last updated" date at the top, and where appropriate, notify you by email or an in-app notice. Continued use of HomeAgent after changes are posted constitutes your acceptance of the updated policy.
14. Contact Us
For any privacy-related questions, data requests, or concerns, please contact:
HomeAgent Privacy Team
Email: support@home-agent.app
We aim to respond to all privacy enquiries within 5 business days and resolve requests within 30 days.